Technical Support Manager Leader

1 tydzień temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

This is a fantastic opportunity to join NTT DATA as a Technical Support Manager Leader, where you will be responsible for leading a team of technical experts and support specialists. As a key member of our organization, you will drive remote support for a wide variety of service delivery management activities.

About the Role
  • Leadership: Truly lead and grow a team of technical experts and support specialists. Hire, develop, and retain top talent, manage performance, set objectives, and coach your technical support team to help them achieve their career goals and transform into new areas.
  • Service Delivery: Oversee support services to ensure high quality, SLA delivery, and customer satisfaction by partnering with customer technical leads, business owners, executives, and partners to manage a long-term, close, and supportive cooperation.
  • Stakeholder Engagement: Interact with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analyze risks, and make decisions on priorities.
  • Daily Operations: Manage support services daily engagements including utilization, SLAs, demand, forecasting, and other business metrics.

Skills and Qualifications

  1. Networking Technologies: Solid knowledge and understanding of a wide variety of networking, data centre, and security technologies (mostly Cisco, Dell/EMC, FortiNet, VMware etc.).
  2. Cisco Experience: Firsthand experience of implementing and/or supporting Cisco networking architectures with a minimum level of awareness regarding secure infrastructure solutions (such as next-generation firewalls, Cisco ISE, etc.) is required.
  3. Language Skills: Ability to communicate fluently in Polish and English.

Company Benefits

  • Employment contract & hybrid work,
  • Necessary work tools (laptop, iPhone, company car),
  • Private medical care with dental option,
  • Employee Assistance Program (e.g. psychological),
  • Cafeteria platform,
  • Group life insurance,
  • Individual training budget,
  • Online training platform,
  • Employee Retirement Program,
  • Shorter Fridays (we work until 2:30 PM),
  • Flexible working hours and hybrid work model,
  • Discounts with our technology partners.


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