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Identity Management Specialist

1 tydzień temu

Warszawa, Mazovia, Polska Saviynt Pełny etat
About the Role

Saviynt is a leading provider of identity authority platforms, empowering organizations to power and protect their digital transformation initiatives.

The Customer Success Manager will be responsible for driving customer loyalty and adoption of Saviynt's innovative services and products. This role will involve managing customer relationships, providing advisory services, and ensuring customers achieve full business value from our solutions.

Key Responsibilities
  • Serve as the primary point of contact for customers, providing exceptional service and support.
  • Develop and maintain strong relationships with customers and executive sponsors, driving product adoption and ensuring successful outcomes.
  • Partner with internal teams to align product development and support activities with customer business cases and strategies.
  • Represent customer interests in internal prioritization processes, ensuring their needs are met and exceeded.
Requirements
  • Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also valuable.
  • Previous experience in a customer success or application portfolio management role within a SaaS organization.
  • Strong knowledge of cloud architecture and on-premise IT landscapes.
  • Extensive experience in consulting and implementing IT systems, preferably cloud services and/or identity management.
  • Knowledge of security and compliance requirements.