Aktualne oferty pracy związane z Digital Experience Research Program Lead - Warszawa, Mazovia - Equinix, Inc.
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Warszawa, Mazovia, Polska Equinix, Inc. Pełny etatWe are looking for a highly skilled Customer Experience Research Program Manager to join our team at Equinix, Inc.This individual will be responsible for leading customer experience research initiatives, designing and implementing research programs, and analyzing data to inform business decisions.The ideal candidate will have a strong background in research...
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Customer Experience Analyst
3 dni temu
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Digital Experience Manager
4 dni temu
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Digital Experience Research Program Lead
1 tydzień temu
At Equinix, we're shaping the digital landscape by providing a trusted platform for businesses to scale with agility. As a Customer Experience Research Program Manager, you'll lead initiatives that gather actionable insights into customer behavior, preferences, and experiences. This role demands a strong background in research methodologies, survey design, journey mapping, data analysis, and project management.
Key Responsibilities:- Partner with stakeholders to develop and execute programs using various research methodologies, including passive listening, surveys, interviews, focus groups, etc., to gather insights aligned with business objectives.
- Leverage customer journey mapping to identify key touchpoints and pain points in the customer experience, informing the design of research programs that drive actionable insights.
- Stay updated on industry trends and best practices in customer experience research.
- Build strong relationships with internal stakeholders to understand their research needs and priorities.
- Communicate research findings effectively to drive decision-making and foster a customer-centric culture.
- Competitive salary and yearly bonus.
- Well-defined career path shaped to your individual career focus & priorities.
- Attractive benefits package: premium private medical care, life and accident insurance, employee stock program, Multisport card, lunch passes, celebration bonus.
