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Customer Experience Manager

3 tygodni temu

Warszawa, Mazovia, Polska B2Spin Limited Pełny etat
About B2Spin Limited

We are a pioneering company in the gaming industry, committed to creating unique and engaging experiences for our players. Our team is passionate about innovation, customer satisfaction, and continuous improvement.

Job Summary

This is an excellent opportunity to join our team as a CRM Specialist. In this role, you will be responsible for managing and optimizing our CRM activity for the US and other markets, driving customer engagement and commercial growth.

Main Responsibilities:
  1. Manage and execute multi-channel campaigns using our CRM tools, ensuring maximum ROI.
  2. Develop and implement targeted marketing strategies, leveraging data insights to inform decision-making.
  3. Collaborate with cross-functional teams to produce high-quality marketing materials and ensure timely campaign delivery.
  4. Analyze campaign performance, identify areas for improvement, and implement changes.
  5. Leverage data streams for segmentation and targeting.
  6. Design and execute A/B testing campaigns to optimize results.
  7. Develop and maintain relationships with key stakeholders to drive business growth.
Requirements
  • Minimum of 1+ years' experience in a similar role.
  • Bachelor's degree in any course or at least 2 years in college.
  • Ideal experience with the USA market or Gaming/eCommerce background.
  • Excellent communication and presentation skills; excellent written and spoken English is a must.
  • Familiarity with Bloomreach and/or other CRM platforms.
  • Ability to multi-task, prioritize, and manage time effectively without micro-management.