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Customer Insights Expert

1 tydzień temu

Warszawa, Mazovia, Polska Novartis Farmacéutica Pełny etat
About the Role

As a Customer Insights & Product Manager, you will be part of an unstoppable team who every day changes the lives of those affected by MS. The role is focused on supporting the creation of brand strategy, promotional campaigns, and tactical plans using customer insights-driven analysis.

The responsibilities include:

  1. Supporting cross-functional teams to support embedding and implementation of key brand activities.
  2. Gathering insights and translating them into brand strategy.
  3. Creating and supporting building of omnichannel strategy that meets brand objectives and customers' needs.
  4. Assisting with coordination of Strategic Account Management process in the Franchise as well as multi-level HCPs targeting and segmentation to develop and implement tailor-made solutions for customers.
  5. Regularly reviewing current performance of KPIs in collaboration with the Business Excellence & Execution team.

Essential Requirements:

  • University degree (scientific, economics, or business degree).
  • Fluent in English & Polish.
  • Cross-functional team player with stakeholder management ability, matrix management skills, and deep experience in agile ways of working.
  • Efficient communication, ability to quickly build collaborative working relationships with a diverse range of stakeholders.
  • Strong strategic and analytical thinking.
  • Entrepreneurial and proactive management skills with a 'can-do attitude' to manage a fast-growing market.
  • Ability to deal with decision-making processes in complex organizations and generate collaboration and followership.