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Global Customer Experience Strategist

2 tygodni temu

Warszawa, Mazovia, Polska ZF Friedrichshafen AG Pełny etat

We're seeking an experienced professional to join our team as a Global Customer Experience Strategist. As a Customer Service Business Analyst, you'll play a key role in shaping the future of mobility at ZF.

Key Responsibilities

This role involves working closely with stakeholders to develop and implement strategies that enhance customer experience and drive business growth. The ideal candidate will have a strong analytical mindset and excellent communication skills.

  • Develop and maintain a data-driven ecosystem to support customer service optimization worldwide.
  • Collaborate with cross-functional teams to define requirements and develop analytical models and tools.
  • Provide analytical support for strategic decision-making processes, including identifying opportunities for customer service optimization.
  • Develop and maintain performance metrics and dashboards to monitor the effectiveness of customer service optimization initiatives.