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Delivery Performance Expert

2 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

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As a key member of TN Poland's operations team, you will drive strategic improvements in delivery performance, optimize supply chain and transport processes, and enhance the customer experience.

This role involves collaborating across departments to implement initiatives, manage risks, and elevate our delivery standards, ensuring exceptional service for our customers. The position is based in Warsaw or Robakowo.

Key Responsibilities

  1. Monitor and analyze delivery performance metrics, including on-time delivery rates, order accuracy, and customer feedback.
  2. Identify and drive continuous improvement opportunities by conducting regular performance reviews across departments, implementing lean methodologies, and ensuring delivery processes remain efficient, scalable, and cost-effective.
  3. Lead cross-functional collaboration through end-to-end project management to develop and implement strategic initiatives that elevate customer experience, optimize supply chain and logistics processes, and manage risks.
  4. Evaluate and deploy new tools and technologies to automate and improve delivery processes, preparing business cases for market-specific initiatives.
  5. Develop and maintain a robust reporting framework to provide regular updates on delivery performance to key stakeholders, supporting data-driven decision-making across the business.
  6. Provide support for crisis communication related to customer issues, working closely with Operations and Customer Care.