Demand Planning Coordinator

5 dni temu


Warszawa, Mazovia, Polska Barilla Group Pełny etat

Barilla Group is a renowned Italian food company with a strong presence in over 100 countries worldwide. Established in 1877, our commitment to quality and innovation has enabled us to become a world leader in various markets, including pasta, ready-to-use sauces, bakery products, and crispbread.

We're now seeking a talented Demand Planning Coordinator to join our team in Warsaw, Poland. As part of our Demand Planning & Customer Service department, you'll be responsible for ensuring optimized On-Time Delivery (OTD), stock control, and exceptional service levels. Your key accountabilities will include:

  • Effective operation of the Contact Center for customers' needs related to order management, delivery status, system setup, procedures' implementation, master data, and invoicing.
  • Coordination of orders' process to increase OTD optimization, service level, and stock control.
  • Organization and execution of order book check availability in SAP.
  • Management of customer communication and processing of all customer complaints.
  • Execution of Demand Planning for assigned customers.
  • Follow-up on product availability from the network and third parties, reporting and controlling Inventory Adjustments.
  • Work on local/regional/international projects to simplify and optimize procedures.
  • Strive for outstanding customer management and satisfaction levels.
  • Collaboration with other departments such as Sales, Marketing, Trade marketing, and Logistics to achieve optimization of all Demand Planning & Customer Service procedures.

Requirements for this role include:

  • Bachelor's degree in Supply Chain or relevant studies; a Master's degree is highly appreciated.
  • Minimum of 1-2 years of experience in demand planning, customer service, or related roles within the FMCG industry.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Excellent knowledge of MS Office (Excel advanced).
  • Very good knowledge of SAP environment, considered an asset.
  • Strong analytical and numerical skills.
  • Ability to work cross-functionally with tight timelines.
  • Fluency in Polish and English language.

We're committed to creating a diverse and inclusive work environment where everyone feels valued and respected. This role is based in our Warsaw office, and we offer a hybrid working model.



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