Aktualne oferty pracy związane z Enterprise IT Project Manager - Kraków, Lesser Poland - TN Poland

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Enterprise IT Project Manager

3 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat
About the Role

We are seeking a highly skilled Service Delivery Manager with experience in VIM (OpenText Vendor Invoice Management) to join our team at TN Poland.

Key Responsibilities
  1. Act as the main point of contact for service providers and external FTEs responsible for application maintenance, ensuring compliance with defined contracts, quality, and delivery expectations.
  2. Coordinate with operational managers to ensure necessary resources are available for suppliers to deliver services in line with support chain and end-to-end services concepts.
  3. Oversee transition processes between projects and operations for all services, defining operational thresholds aligned with business needs.
  4. Manage, validate, and update documentation to maintain company property and ensure it remains accurate and up-to-date.
  5. Prioritize monthly reviews to assess operational implementation of process-defined contracts, collaborating with supplier relationship management teams.
  6. Implement improvement plans to address potential issues in service delivery, working closely with supplier management teams.
Requirements
  1. Strong background as a Delivery Manager on the application side, with knowledge of SAP VIM (OpenText Vendor Invoice Management).
  2. Excellent understanding of ITIL principles and certification.
  3. Additional experience with IBM Planning Analytics is considered an asset.