ServiceNow Strategist

As a key member of our ServiceNow team, you will play a pivotal role in driving innovation and excellence in our organization. We are seeking a highly skilled ServiceNow Architect to join our dynamic team and contribute to the success of our business.

• Develop and maintain the technical architecture of our ServiceNow platform, focusing on the Strategic Portfolio Management module, ensuring alignment with business strategy and ServiceNow roadmap.
• Lead the technical direction of ServiceNow, developing reusable components, automation, and integrations to maximize platform features.
• Collaborate with business units to design, build, test, and maintain scalable solutions, including necessary documentation.
• Enhance and maintain solutions created by ServiceNow Vendors, ensuring integration with existing systems and processes.
• Drive continuous improvement and innovation using ServiceNow best practices and latest features, leveraging Design Thinking, scripting, and UI/UX skills.

• Technical expertise in ServiceNow, including platform knowledge, data model, app development, scripting, and integrations.
• Over 5 years of experience with ServiceNow, including technical architecture, design, and solutions, specifically in Service Portal and mobile apps.
• Advanced knowledge of ServiceNow modules, especially Strategic Portfolio Management (SPM).
• Experience with other product lines like ITSM and HRSD is advantageous.
• Familiarity with Agile methodologies and tools like ServiceNow Agile Dev Plugin.
• Strong stakeholder management skills, including conflict resolution and expectation-setting.
• Ability to prioritize and manage multiple requirements and issues with a focus on the product roadmap.
• Extensive experience in change management, introducing new features to end-users through training, documentation, and feedback.
• Excellent vendor management skills.

This is a hybrid work model position based in Warsaw, with in-office presence required once a week. If you are a motivated and experienced ServiceNow professional looking to drive innovation and excellence, we encourage you to apply for this exciting opportunity.