Digital Business Applications Strategist
5 dni temu
About the Role:
We are seeking a Digital Business Applications Strategist to join our team. As an IT professional, you will play a key role in enhancing and optimizing critical systems for business applications.
Key Responsibilities:
- Strategic Alignment: Collaborate with stakeholders to understand business needs and recommend application enhancements that drive adoption of best practices.
- Application Management: Oversee configuration and maintenance of business applications, ensuring optimal performance and providing advanced technical support to end-users.
- Training and Development: Develop and deliver training sessions for end-users and maintain up-to-date knowledge bases.
- Security and Compliance: Implement and enforce security protocols and support regular audits, ensuring the smooth operation of systems like Contract Lifecycle Management and Global Service Desk.
- Incident Resolution: Manage incident resolution and problem-solving processes, continuously monitoring application performance and implementing improvements.
Requirements:
- Education: Bachelor's degree in information systems, computer science, or related field.
- Experience: 5+ years of experience in IT application support or similar role.
- Skills: Proven experience in managing business applications, including service desks and contract lifecycle management platforms; familiarity with Integration / API Management and SAAS enterprise software solutions.
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