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Team Leader for Speech and Language Solutions

1 tydzień temu

Gdańsk, Pomerania, Polska TN Poland Pełny etat

We are seeking an experienced team manager to join our operations in AGI DS. The AGI DS team researches and delivers high-caliber multi-language Text-to-Speech technology, leading to voice quality and accuracy.

Key Responsibilities:
  1. Manages a team size of approximately 25 ML Data Associates.
  2. Executes plans for the team to perform tasks related to multiple ML workflows in a well-defined process area.
  3. Ensures ML data workflows are quality compliant. Analyzes ML data, SIM issues, and metrics. Highlights trends, gaps, etc. Provides status reports.
  4. Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements.
  5. Responsible for known SLAs and task completion targets (within provided capacity) for specific customers.
  6. Works with internal/external teams and uses knowledge and expertise to execute business goals.
  7. Uses data to set/revisit operational goals and manage activities.
  8. Manages escalation/complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics.
  9. Presents data in business meetings/reviews.
  10. Designs and implements process improvement projects that impact team level performance. Participates in new workflow roll out projects teams.
  11. Coaches direct reports on demonstrating leadership principles in their role.
  12. Assigns appropriate challenging work to employees to develop & prepare them for larger roles.
  13. Provides team guidance on work types and prioritization. Work of team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests.
  14. Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior and career development.
  15. Performance manages team based on metrics & deliverables on a regular basis, and make decisions on hiring & firing.