Azure Support Engineer

1 dzień temu


Grzybowska Warszawa, Polska EPAM Systems Pełny etat
Azure Support Engineer

We are seeking a skilled Azure Support Engineer to provide top-notch support for our Azure DevOps pipelines, ensuring seamless performance and user satisfaction.

Key Responsibilities:
  • Provide Level 1 support for Azure DevOps pipelines, troubleshooting and resolving issues in a timely manner.
  • Collaborate with development teams and vendors to enhance and maintain our Azure environment.
  • Support end users via ServiceNow, adhering to SLA guidelines.
  • Participate in fixing production incidents, escalating to vendors when necessary, and effectively communicating with vendors to address and clarify issues.
  • Work according to an on-call schedule to provide 24x7 support, with 7-10 days of passive on-call per month.
  • Communicate and collaborate with L2 and development teams.
  • Assist in development with clients.
  • Enhance the existing Ops handbook with new cases.
  • Process Azure extension requests.
  • Create and support vendor tickets (Microsoft support requests) and relevant Jira tickets.
Requirements:
  • 2+ years of experience in Azure DevOps pipelines and CI/CD processes.
  • Proficiency in programming languages including Go, Golang Functions, and TypeScript.
  • Understanding of incident management and IT support ticketing systems, preferably ServiceNow.
  • Qualifications in technology support and troubleshooting.
  • Familiarity with collaborating with development teams and vendors.
  • Flexibility to work on-call hours as part of a team providing 24x7 support.
Nice to Have:
  • Knowledge of Linux, Docker/Kubernetes, and Jenkins.
  • Understanding of additional cloud platforms such as GCP and AWS.
  • General knowledge of networking concepts for effective troubleshooting.
  • Familiarity with Technology Infrastructure Library standards.
What We Offer:
  • A dynamic and inclusive culture.
  • Opportunities for growth and development.
  • Flexible schedule and remote work options.
  • Relocation opportunities within our 50+ offices.
  • Language classes in English and Polish for foreigners.
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru.
  • Employee Stock Purchase Plan.
  • Benefits package (health insurance, multisport, shopping vouchers).
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more.
  • Referral bonuses.
  • Corporate, social, and well-being events.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


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