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Digital Engagement Representative

1 tydzień temu


Kraków, Lesser Poland TN Poland Pełny etat
Key Responsibilities:

As a Digital Engagement Representative, you will be responsible for delivering exceptional customer experiences through various channels, including phone, chat, and email.

Your key responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate excellent problem-solving skills and a strong ability to work under pressure.

  • Collaborate with the direct manager to resolve customer escalations within an agreed timeline
  • Use initiative to identify trends and/or process improvements