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Incident Response Lead

3 tygodni temu


Kraków, Lesser Poland Playbook Engineering Pełny etat

We're looking for an Incident Response Lead to join our team at Playbook Engineering. As a key member of our service operations group, you'll play a critical role in ensuring the smooth operation of our services.

Job Description

The successful candidate will have excellent leadership skills, a can-do attitude, and a strong ability to work collaboratively with cross-functional teams.

Responsibilities
  • Lead major incident resolution efforts, coordinating cross-functional teams.
  • Monitor and improve service performance against SLAs and business targets.
  • Participate in a rotational on-call schedule for 24/7 support.

You'll also be responsible for maintaining technical documentation, following best practices, and contributing to automation initiatives.