Customer Care Operations Manager

4 dni temu


Łódź, Łódź Voivodeship, Polska BONPRIX SP Z O O Pełny etat

Responsibilities

  1. Act as a role model for the customer agents' team and lead the implementation of CCM strategy changes and processes improvements.
  2. Maintain an overview of team capacities and activities to effectively partner with functional teams.
  3. Manage and inspire the team to achieve performance and quality targets and improve procedural and functional skills.

Requirements

  • Successful completion of studies or hands-on experience in commercial sector.
  • Experience in end-to-end customer care processes and related KPIs.
  • Leadership experience in operational team.
  • B2-level English proficiency and B2-level Polish language skills.
  • Excellent customer experience skills and ability to deal with conflicts in a positive and constructive way.

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