Customer Care Operations Manager
4 dni temu
Responsibilities
- Act as a role model for the customer agents' team and lead the implementation of CCM strategy changes and processes improvements.
- Maintain an overview of team capacities and activities to effectively partner with functional teams.
- Manage and inspire the team to achieve performance and quality targets and improve procedural and functional skills.
Requirements
- Successful completion of studies or hands-on experience in commercial sector.
- Experience in end-to-end customer care processes and related KPIs.
- Leadership experience in operational team.
- B2-level English proficiency and B2-level Polish language skills.
- Excellent customer experience skills and ability to deal with conflicts in a positive and constructive way.
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