Cyber Protection Specialist
1 dzień temu
Acronis is a global leader in cyber protection, providing innovative solutions that safeguard data, applications, and systems across any environment. We are seeking a skilled Technical Support Specialist to join our team and contribute to our mission of creating a #CyberFit future.
Key Responsibilities:
- Provide technical support and guidance to customers via email, phone, and chat, ensuring timely and accurate resolution of technical issues.
- Collaborate with the Expert team to answer customers' technical questions and provide expert advice.
- Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation.
- Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system.
- Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Requirements:
- Fluent German and English (both verbal and written, Upper Intermediate as minimum)
- Ability to analyze technical issues and convey technical information effectively
- Excellent analytical skills and exceptional customer service approach
- Prior Call Center experience in a customer/technical support setting is a plus
About Acronis:
Acronis is a Swiss company founded in Singapore in 2003, with 15 offices worldwide and over 1800 employees in 50+ countries. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity.
We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect, and belief that we can contribute to the world every day are the cornerstones of our team.
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