Business Operations Manager

5 dni temu


Warszawa, Mazovia, Polska MasterCard Pełny etat

About Us

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible.

Title and Summary

Senior BizOps Engineer Job Description Summary
Our company is an issuing processor headquartered in Warsaw, Poland and operating in 32 European markets. We offer comprehensive payment solutions that empower customers to launch payment products with efficiency, scalability, and speed to market. Our flexible solution leverages powerful APIs for platform integration, focusing on digital use cases to enable instant issuance of virtual cards and more. Our services leverage state-of-the-art security at the forefront and allow access to the latest technologies.

Overview

We are currently looking for a Senior Application Administered (Senior BizOps Engineer) to join our Protect platform team. The role of business operations is to be the production readiness steward for the platform, by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard's technology platforms. We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk.

As a Protect team member you will lead in Business Operations efforts speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams. Lead activities for Continuous Delivery / Continuous Improvement, automate existing technical processes, enhanced monitoring, and identify efficiencies for Core Services. Implement, enhance, and enforce consistent company and department Business Ops practices. Apply technical and business knowledge to effectively support MasterCard Core applications. Share application knowledge and mentor team members.

Responsibilities

  1. Assist the local team to ensure a particular project is completed to enhance the platform quality.
  2. Ensure platform procedures are well documented.
  3. Learn new methodologies to improve Business Operations.
  4. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
  5. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
  6. Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
  7. Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
  8. Practice sustainable incident response and blameless postmortems.
  9. Ensure high availability for administered systems on the defined level.
  10. Create and maintain production procedures.
  11. Work with a global team spread across tech hubs in multiple geographies and time zones.
  12. Support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
  13. Interest in designing, analyzing, and troubleshooting high available and large-scale distributed systems.
  14. Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products.
  15. Shift left to be more proactive and upfront in the development process.
  16. Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications.
  17. Streamline and standardize traditional application specific support activities.
  18. Centralize points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
  19. Align Product and Customer Focused priorities with Operational needs.
  20. Automate BAU tasks.


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