Account Director and Business Strategist
6 dni temu
About Zoolatech:
We create transformative digital experiences by delivering tailor-made engineering solutions to global brands.
Role Overview:
This is your chance to lead dynamic teams, shape business growth, and deliver world-class solutions as the Senior Account & Delivery Director at Zoolatech.
Main Responsibilities:
- Project delivery, ensuring quality, timeliness, and alignment with client objectives.
- Strategic partnership with clients, fostering trust-based relationships and ensuring technical excellence in all deliverables.
- Collaboration on contracting, transition plans, and collaboration models to ensure smooth operations and long-term partnerships.
- Business development for assigned accounts through regular analysis, proposal development, and consulting on critical business topics.
- IDentifying opportunities to expand service offerings, negotiating contracts, and guiding project scopes and budgets to achieve mutual benefits.
- Maintaining client satisfaction and retention through active engagement with senior stakeholders and decision-makers.
- Leading hiring, onboarding, and integration processes, ensuring teams have the right mix of skills and cultural fit.
- Providing coaching, mentoring, and performance feedback to team members, fostering a high-performing and motivated team.
- Driving continuous improvement initiatives, rotation planning, financial oversight, and contract terminations when necessary.
Requirements:
- Proven ability to manage key accounts, ensuring client satisfaction and retention.
- Strong understanding of business strategy, financial metrics, and technology.
- Ability to analyze data and KPIs to guide strategy and decision-making.
- Ability to identify and pitch opportunities for additional services or solutions.
- Ability to negotiate contracts, project scopes, and budgets to achieve mutually beneficial outcomes.
- Skilled in engaging with senior stakeholders and decision-makers within client organizations.
- Experience in interviewing, selecting, and onboarding top talent for delivery teams.
- Ability to inspire, motivate, and lead multidisciplinary teams.
- Capacity to manage multiple responsibilities and prioritize effectively.
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