Service Delivery Specialist

2 tygodni temu


Kraków, Lesser Poland TN Poland Pełny etat

As a key member of our team, you will be responsible for driving operational excellence and business process improvement initiatives.

Key Responsibilities
  • Monitor current operations within the team on a daily basis, managing the workload in line with SLAs by organizing, prioritizing, and making effective workload allocation decisions.
  • Identify issues with processes handled by multiple teams and drive a process to find and implement solutions.
  • Increase the level of process knowledge across the team.
  • Acknowledge as a Subject Matter Expert (SME) for processes and resolve issues.
  • Suggest and implement changes to tools and documentation needed to support effective service delivery.
  • Support the team manager as required.
  • Evaluate that the level of service is continuously improving.
  • Propose and use tools to measure improvements.

What We Are Looking For

  • A strong ability to analyze processes and identify areas for improvement.
  • Excellent communication skills with client focus (written and spoken).
  • Ability to work within and communicate in a culturally diverse team.
  • Advanced Excel and PowerPoint skills.
  • A strong ability to delegate tasks and execute results.
  • Very good organizational and time management skills.
  • Ability to identify and respond to risks.


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