Service Delivery Specialist
2 tygodni temu
As a key member of our team, you will be responsible for driving operational excellence and business process improvement initiatives.
Key Responsibilities- Monitor current operations within the team on a daily basis, managing the workload in line with SLAs by organizing, prioritizing, and making effective workload allocation decisions.
- Identify issues with processes handled by multiple teams and drive a process to find and implement solutions.
- Increase the level of process knowledge across the team.
- Acknowledge as a Subject Matter Expert (SME) for processes and resolve issues.
- Suggest and implement changes to tools and documentation needed to support effective service delivery.
- Support the team manager as required.
- Evaluate that the level of service is continuously improving.
- Propose and use tools to measure improvements.
What We Are Looking For
- A strong ability to analyze processes and identify areas for improvement.
- Excellent communication skills with client focus (written and spoken).
- Ability to work within and communicate in a culturally diverse team.
- Advanced Excel and PowerPoint skills.
- A strong ability to delegate tasks and execute results.
- Very good organizational and time management skills.
- Ability to identify and respond to risks.
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