Application Support Specialist for Global Payment Systems

5 dni temu


Poland Poland Remote ITDS Pełny etat
About the Role

ITDS Business Consultants is a leading provider of innovative IT solutions for international companies in the financial industry. As a Critical Support Expert for Financial Services, you will play a vital role in ensuring seamless and secure transactions for thousands of customers worldwide.

You will be working closely with our client, a global leader in financial services, to provide support for critical payment services. Your primary responsibility will be to investigate system failures and incidents reported on the services supported, communicate with various business and IT teams to resolve issues, and perform root-cause analysis and implement production fixes.

This role requires excellent problem-solving and root cause investigation skills, as well as a strong understanding of IT infrastructure, particularly in payment systems. Experience with Host to Host and SWIFT gateways, file transmission protocols like FTPS, SFTP, AS2, SOAP, and SwiftNet FileAct, IBM Sterling Integrator, Sterling Engine proxy, and Sterling configuration manager, Java, Unix/Linux environments, and Oracle Databases are highly valued.

We are looking for a motivated and adaptable individual who can thrive in a dynamic, fast-paced environment and adhere to ITIL best practices. If you have ITIL Accreditation, knowledge of Payment & Cash Management systems, familiarity with Incident, Problem, Change, and Release Management procedures, experience with APIs and Cloud platforms, or basic knowledge of MQ and Microservices architecture, it is a definite plus.

As a Critical Support Expert, you will contribute to the ongoing maintenance and improvement of global systems, ensuring high availability and smooth operation for over 4000 clients worldwide. You will work primarily from 4 PM to 12 AM, which requires flexibility and a positive 'can-do' attitude. We offer a stable and long-term cooperation with very good conditions, opportunities to enhance your skills and develop your expertise in the financial industry, work on strategic projects available in the market, define your career roadmap, and participate in social events, training, and an international environment.



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