Customer Service Representative

7 dni temu


Wrocław, Województwo dolnośląskie, Polska anixe Polska sp. z o.o. Pełny etat

We have an exciting opportunity for a Customer Service Representative (Tech) to join our team at ANIXE Polska sp. z o.o.

Responsibilities include:

  • Investigating and resolving technical issues using XML & JSON logs
  • Setting priorities based on incident management processes
  • Monitoring our applications and services
  • Maintaining positive relationships with clients
  • Collaborating with teams to streamline workflow
  • Verifying data manually
  • Conducting manual regression testing
  • Managing incidents effectively
  • Preparing accurate documentation
Nice to Have:
  • Previous experience in ticketing systems (Freshdesk/Zendesk)
  • Proficiency in Linux terminal commands
  • Knowledge of monitoring tools (Grafana, Pingdom, Graylog, ELK stack)
  • Ability to write scripts


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