NOC Engineer

4 tygodni temu

Kraków, Lesser Poland Experis Manpower Group Pełny etat

Job Summary

We are seeking a highly skilled NOC Engineer to join our team at Experis Manpower Group. As a NOC Engineer, you will be responsible for providing remote troubleshooting support on a priority basis within the customer network to resolve UC Collaboration related issues.

Key Responsibilities

  • Provide remote troubleshooting support on a priority basis within the customer network to resolve UC Collaboration related issues
  • Effectively utilize complex lab setups to duplicate and solve problems and validate planned changes to software and hardware design
  • Support and collaborate with other cross-functional teams to resolve major customer issues
  • Strive for continuous learning and collaboration with other team members
  • Develop expertise in specific areas (i.e. technology, product)
  • Solve sophisticated enterprise networks to quickly resolve downtime and outages
  • Handle issues/customers by setting expectations and meeting those expectations to achieve the highest level of customer satisfaction
  • Effectively communicate issues to engineers within the support team, and resolutions/work-arounds to the customer
  • Coordinate field services as needed for onsite support
  • Follow the defined communication procedures for incident updates
  • Adhere to processes to update the tickets with relevant and accurate notes

Requirements

  • Minimum of 2-5+ years of relevant work experience
  • Good practical knowledge of Cisco's core collaboration technologies consisting of Cisco Unified Communication Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco Unity Connection (CUC), Cisco Unified Communications Manager IM & Presence, Cisco Jabber
  • Knowledge of Unified Communications hardware including Cisco UCS Servers, ISR Voice Gateways and IP Phones
  • Experience with VOIP protocols (MGCP/H.323/SIP/SCCP) in addition to experience working with PSTN connections (FXS/FXO/T1/PRI/SIP) is required
  • Knowledge of network protocols (DHCP, NTP, CDP, LLDP) and Quality of Service (QoS)
  • Established crisis management skills
  • Strong analytical, problem solving and organizational skills
  • Strong written and verbal communication skills
  • Prior experience in support of remote customer networks required
  • Engineering/Computer Science/IT educational degree courses or equivalent experience
  • CCNP Voice/Collaboration certification is highly desired
  • ITIL certifications is a plus

What We Offer

  • Candidates must be based in Poland
  • Working hours: 8:00-16:00 (Monday-Friday)
  • MultiSport Plus
  • Medicover
  • Generali life insurance
  • E-learning platform