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Software Services Director

2 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat
What You'll Do

As a Customer Experience Manager, you will be responsible for ensuring we deliver customer-aligned outcomes.

You will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within customer organizations.

Your key activities will include:

  • Driving software and services adoption to achieve successful renewals and growth.
  • Developing and maintaining strong relationships with customers, including executive and technical partnerships.
  • Advocating for customers within Cisco to ensure their needs are met and they receive a high-quality customer experience.
  • Owning financials, including services revenue and margin, and making strategic financial decisions.