Aktualne oferty pracy związane z Senior Customer Experience Manager - Poznań, Greater Poland - FIS
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Senior Customer Experience Manager
1 tydzień temu
FIS is seeking a highly skilled Senior Customer Experience Manager to join our team. As a key member of our customer service team, you will be responsible for ensuring exceptional client satisfaction and driving business growth through strategic customer relationship management.
Key Responsibilities- Monitor and manage service levels to ensure seamless client experience.
- Analyze data to identify trends and areas for improvement.
- Select, develop, and evaluate personnel to optimize team performance.
- Maintain effective communication with clients and internal stakeholders.
- Identify opportunities for continuous improvement and implement changes to enhance client satisfaction.
- Bachelor's degree in Business, Finance, or related field.
- Advanced English language skills (C1 level) and German language proficiency desired.
- Proven leadership experience with 5+ years of track record in customer service management.
- Strong analytical and problem-solving skills with ability to deliver innovative solutions.
