Technical Consulting Engineer

4 tygodni temu


Kraków, Lesser Poland Cisco Pełny etat

Protecting the Future of Networking

Cisco is a leader in the security industry, providing customers with the ability to measure their risk landscape and protect their environments from breaches. As a Support Engineer, you will be responsible for resolving customer support issues and working closely with our engineering team to diagnose and solve complex technical problems.

Key Responsibilities:

  • Triage and resolve support inquiries from customers
  • Collaborate with engineers to diagnose and solve customer issues
  • Partner with Customer Success to ensure high levels of customer satisfaction
  • Create user documentation to help customers learn to use our platform
  • Participate in an on-call rotation

Requirements:

  • 3+ years of experience in technical support or support engineer role in networking area
  • Strong written and interpersonal communications skills
  • Hands-on experience with computer programming in Python or Ruby-on-Rails
  • Power-user proficiency with computer systems
  • Comfortable with fast-paced and unpredictable nature of support engineering
  • Consistent record of working cross-functionally within a team-oriented environment
  • Strong desire for technical growth

About Cisco:

Cisco is a global leader in the networking industry, providing innovative solutions to customers around the world. We are committed to helping our customers succeed in a rapidly changing technology landscape.



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