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Finnish Language Customer Support Specialist

3 tygodni temu


Katowice, Silesia, Polska Minacs Pełny etat
About the Job

We are seeking a highly skilled and dedicated Customer Service Specialist in the Automotive Industry with Finnish to join our dynamic team. As a key member of our support function, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Demonstrate strong communication and interpersonal skills to effectively interact with customers.
  • Maintain accurate and up-to-date records of customer interactions, resolutions, and follow-ups in our CRM system.
  • Collaborate with colleagues to achieve shared goals and improve overall customer satisfaction.
  • Stay informed about our latest offerings, policies, and services to provide customers with accurate and timely information.
Requirements:
  • A minimum of 1 year of experience in a call center or customer service role, preferably in the automotive industry.
  • Strong communication skills, with a minimum C1 level in Finnish.
  • Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
  • A passion for delivering exceptional customer experiences and exceeding customer expectations.
  • The ability to stay composed, tactful, and solution-focused when interacting with customers.
  • Strong attention to detail and organizational skills.
  • Excellent problem-solving skills and a creative, solution-oriented mindset.
What We Offer:
  • Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction.
  • Remote work from home.
  • Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
  • Stable full-time employment based on an employment contract.
  • Receive fully paid training to ensure you're fully prepared for customer interactions, with continuous learning opportunities to grow your skills.