Payment Domain Consultant
6 dni temu
Why Join Us?
We are a dynamic and innovative company, committed to advancing the world through payments. Our mission is to empower banks and fintechs to issue and process cards globally, at scale.
Job Summary
We are seeking a highly skilled Technical Account Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional service and technical solutions to our clients. You will collaborate closely with engineering and product teams to resolve technical issues and provide valuable insights.
Key Responsibilities
- Serve as the primary technical point of contact for clients, addressing their needs and resolving complex technical issues.
- Maintain a deep understanding of payment domains, including expertise in ISO8583.
- Utilize knowledge of web technologies, REST APIs, authentication, authorization, and SQL scripting to support clients.
- Demonstrate strong troubleshooting skills and drive technical discussions effectively.
- Provide technical suggestions and collaborate with engineering and product teams to implement solutions.
- Analyze application error logs, exceptions, and stack traces to identify and resolve technical issues.
- Manage and escalate issues as necessary to ensure timely resolution.
- Develop and maintain strong relationships with clients to understand their business needs and objectives.
Requirements
To be successful in this role, you will need:
- Extensive knowledge of payment domains and ISO8583.
- Proficiency in web technologies, REST APIs, cloud technologies such as AWS, Azure, and SQL scripting.
- Excellent troubleshooting acumen and ability to drive technical discussions effectively.
- Basic understanding of programming languages and familiarity with analyzing application error logs, exceptions, and stack traces.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with engineering and product teams.
- Experience in managing client relationships and providing exceptional customer service.
- Problem-solving mindset and ability to work in a fast-paced environment.
Our Culture
We value diversity, inclusion, and collaboration. Our team is dedicated to delivering exceptional service and technical solutions to our clients. If you share our passion for payments and technology, we encourage you to apply for this exciting opportunity.
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