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Cloud Support Expert

3 tygodni temu

Kraków, Lesser Poland Gcore group Pełny etat

We are seeking a skilled Cloud Support Expert to join our team at Gcore Group. As a Cloud Support Expert, you will be responsible for resolving customer issues related to our cloud services.

Key Responsibilities

Some of the key responsibilities of this role include:

  • Handling customer inquiries via multiple channels, including chat, email, and phone calls.
  • Providing consultations on Gcore's cloud services to customers and internal stakeholders.
  • Conducting technical diagnostics to resolve issues and escalating complex problems to higher levels of support if necessary.
  • Collaborating with cross-functional teams to identify patterns and trends in technical issues and suggesting improvements to prevent reoccurrences.

To succeed in this position, you will require strong technical knowledge of cloud computing, networking protocols, and software diagnostics. Experience with Linux, API, and monitoring tools such as Grafana is also highly valued.