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Analytical Business Solutions Expert

1 tydzień temu

Warszawa, Mazovia, Polska Pracujw Pełny etat

We are looking for a talented Analytical Business Solutions Expert to drive business success through technical expertise. As a key point of contact, you will establish and maintain strong relationships with clients in the payments industry, providing critical technical support and guidance.

Main Objectives:
  1. Build and maintain strong, long-term relationships with clients, gaining a deep understanding of their business needs and expectations.
  2. Work closely with clients to identify business requirements and recommend innovative solutions that boost company revenue.
  3. Transform business needs into detailed technical specifications, effectively communicating them across departments.
  4. Ensure accurate and up-to-date system documentation, including functional and operating environment records.
  5. Participate in code release management, collaborating with various teams to guarantee client operational stability.
  6. Develop and execute simple projects, adapting to changing requirements as needed.
  7. Monitor Service Desk SLAs and provide initial technical support whenever required.
Essential Qualifications:
  • Approximately 1.5-2 years of experience in analysis, business requirements gathering, and problem-solving.
  • Exceptional English language skills (C1 level), ensuring effective written and verbal communication.
  • On-call support for issue resolution, with a scheduled rotation.
  • Bachelor's degree in Information Technology or a related field.
  • API and real-time communication expertise is desirable.
  • Finance knowledge or experience is beneficial.
  • Advanced Excel/SQL, UNIX/Linux, or programming skills are valuable assets.
Our Offer:
  • A flexible remote work arrangement.
  • An international work environment, synchronized with EST time zone hours (Poland 14:00 – 22:00).
  • Benefits: multisport card and private medical care.
  • A stable partnership and opportunities for career advancement.