End-to-End Process Optimization Expert

6 dni temu


Warszawa, Mazovia, Polska Equinix, Inc. Pełny etat

Equinix, Inc. is looking for an experienced End-to-End Process Optimization Expert to join our team. The successful candidate will be responsible for designing and improving our customer support processes from start to finish.

In this role, you will work closely with cross-functional teams to analyze customer support processes and identify areas for improvement. You will also be responsible for developing and implementing process improvements based on data-driven analyses and the Voice of the Customer.

Main Responsibilities:

  • Analyze customer support processes to identify areas for improvement.
  • Design and implement end-to-end process improvements based on data-driven analyses and the Voice of the Customer.
  • Collaborate with cross-functional teams to evaluate requirements and challenges, and present proposals to leadership.
  • Participate in global improvement projects and forums focused on developing outstanding customer experiences and process improvements.


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