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Quality Assurance Professional with Ukrainian Language Skills
1 tydzień temu
About the Role:
We are seeking a highly skilled Quality Assurance Analyst to join our Operations team at Conectys. As a bridge between agents and clients, you will play a crucial role in improving the quality of work on specific accounts.
As part of our multicultural environment, you will have the opportunity to learn, grow, and build your career in a fast-growing BPO company. With over 3000 employees across 7 sites, we offer multilingual outsourcing services to customers in various industries.
Your Key Responsibilities:
- Ensure compliance with project quality standards
- Identify and report nonconformities and their causes
- Propose and implement corrective measures
- Evaluate and identify training needs of project employees
Requirements:
- C1 level of Ukrainian (written & spoken)
- B2 level of English (written & spoken)
- At least 1 year of experience in BPO
- Experience in Quality Assurance within a call center is a plus
- Excellent command of Microsoft Office tools (especially Excel)
- Good communication and leadership skills
- Adaptability to new circumstances, technologies, and procedures
- Proactivity in suggesting and implementing quality
What We Offer:
- Competitive salary package
- Social Fund benefits
- Employee Recognition Program
- Multicultural working environment
- Private medical insurance
- Access to Multisport card
- Wellness activities
