Cybersecurity Network Specialist

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat
Job Summary

We are seeking a highly skilled Network Support Engineer to join our team in TN Poland. As a key member of our technical support team, you will be responsible for delivering exceptional technical support to our clients and partners.

Main Responsibilities
  • Owning each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues.
  • Effectively collaborating with partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
  • Diagnosing and resolving a wide range of complex network-related issues, including wireless, security, switching, IoT, and other Meraki product-related issues.
  • Working closely with Escalations, Engineering, Sales, PM, and other Cisco teams to resolve critical issues efficiently.
  • Understanding and using Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services.
  • Reading and analyzing packet captures using Wireshark.
  • Keeping up with the latest Meraki features and technology advancements by completing instructor-led and self-paced training modules, ensuring up-to-date expertise in product offerings.
  • Leveraging acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
  • Proactively using available resources and following leadership guidance to develop professionally within your role whilst aligning with business objectives.

About You

You are a creative problem solver who cares deeply about what matters to our customers, partners, and colleagues. Using your advanced communication skills, you build meaningful customer relationships while responding quickly and efficiently to customers' inquiries. You embrace changes that arise from data insights and proactively use feedback from leaders and peers to continuously enhance your technical skills and grow with our team.

Requirements
  • Fundamental understanding of network technologies (including firewalls, content filtering, routing/switching, VLANs and wireless) and hands-on experience with configuring and troubleshooting these technologies in real-world environments.
  • Thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, UDP, RADIUS, OSPF, etc.
  • 1-3 years of experience in supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers.
  • 1-3 years of experience in computer networking related problem solving, critical thinking, and troubleshooting.
  • Demonstrated ability in troubleshooting WiFi networks.

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