Quality Assurance Expert

5 godzin temu


Warszawa, Mazovia, Polska transcosmos (TCIS) Pełny etat
Company Overview:

transcosmos (TCIS) is a leading provider of business support services to companies around the world. Our mission is to deliver high-quality services that exceed our clients' expectations.

Job Description:

As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest standards of quality in our call center operations. Your primary responsibility will be to verify the accuracy and effectiveness of our agents' handling of customer calls, chats, and emails. This includes evaluating their skills in using scripts, product knowledge, service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.

You will also provide coaching, training, and development to our contact center agents, working closely with our Team Leaders to ensure they have the necessary skills and knowledge to excel in their roles. Additionally, you will analyze quality and performance trends to provide recommendations for improvement and oversee the quality assurance process, including contact monitoring, evaluation, and calibration scoring.

Required Skills and Qualifications:

To succeed in this role, you must possess excellent written and verbal communication skills, as well as a good understanding of our system and its applications. You should also be able to apply creativity to solutions, think critically, and pay attention to details. Technical skills in Microsoft Office products are also essential.

Furthermore, you should demonstrate strong behavioral skills, including working collaboratively, taking accountability, being adaptable, showing initiative, and planning and organizing effectively. A high school diploma or equivalent is required, and a college-level education is preferred. Previous experience in BPO and Customer Service, as well as technical account management, is also desirable.

Languages:

Proficiency in English at all levels, both written and spoken, is a must. Good communication skills are essential for success in this role.

  • Warszawa, Mazovia, Polska Randstad Pełny etat

    Job Overview:Randstad Enterprise is seeking a skilled Quality Assurance Auditor to play a pivotal role in auditing recruitment coordination activities and supporting the operational aspects of recruitment for our strategic client partnerships.Key Responsibilities:Review and audit interview scheduling and screening activities.Create and run reports to...


  • Warszawa, Mazovia, Polska RISK Pełny etat

    Job TitleQA Team LeadJob SummaryWe are seeking a highly motivated QA Team Lead to join our team. As a key member of our quality assurance department, you will be responsible for developing and implementing comprehensive quality assurance processes, standards, and methodologies. If you have a strong background in software quality assurance and experience in...


  • Warszawa, Mazovia, Polska Docplanner Pełny etat

    About the RoleAt Docplanner, we're on a mission to redefine quality assurance in a fast-paced, global tech organization. We're seeking an experienced Compliance and Quality Assurance Director to lead our transformation journey.


  • Warszawa, Mazovia, Polska Testronic Pełny etat

    About the Role:We are seeking a skilled Localization Quality Assurance Specialist to join our team. As a key member of our Localization Quality Assurance department, you will be responsible for ensuring the high quality of our games by detecting and correcting translation errors, spelling mistakes, and ambiguities.In this role, you will also be responsible...


  • Warszawa, Mazovia, Polska RISK Pełny etat

    Company OverviewRISK inc is an international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With over 600 professionals in 20+ locations, we operate in 10 countries, serving a large customer base.Job DescriptionWe are seeking a highly skilled QA Team Lead to oversee the creation and execution of...


  • Warszawa, Mazovia, Polska LeverX Pełny etat

    Job Description:LeverX is seeking a highly skilled SAP Quality Assurance Specialist to join our team. In this role, you will be responsible for developing comprehensive test plans and strategies tailored to SAP environments or large enterprise solutions.The ideal candidate will have excellent collaboration skills, as they will work closely with stakeholders...


  • Warszawa, Mazovia, Polska Attesa Coffee Pełny etat

    Attesa Coffee is a start-up specialty green coffee sourcing and distribution company headquartered in Amsterdam, Netherlands. Our mission is to provide high-quality coffees safely, on time, and consistently using efficient digital frameworks. We believe in traceability through the chain and are committed to transparency towards all our stakeholders.">Job...


  • Warszawa, Mazovia, Polska Hubstaff Pełny etat

    Job OverviewWe are seeking a skilled Functional Quality Assurance Engineer to join our remote QA team. This is a long-term, full-time position requiring a 40-hour workweek.This role is specifically designed for professionals living in Poland, Romania, or Portugal.The ideal candidate will have expertise in developing and executing manual test cases,...


  • Warszawa, Mazovia, Polska Testronic Pełny etat

    Job DescriptionAs a Localization Quality Assurance specialist, you will be responsible for ensuring the accuracy and cultural correctness of our clients' games. Your tasks will include finding and correcting translation errors, checking the tone and style of the game, and submitting quality improving suggestions. You will work closely with our team to...


  • Warszawa, Mazovia, Polska Appstronauts Pełny etat

    **Job Responsibilities:**As a Quality Assurance Engineer at Appstronauts, you will be responsible for ensuring the highest quality of our delivered products. This includes:Designing and executing comprehensive test plansIdentifying and reporting defects in a timely mannerCollaborating with cross-functional teams to develop and implement effective testing...


  • Warszawa, Mazovia, Polska Testronic Pełny etat

    **About the Role**We are seeking a highly skilled Senior Localization Quality Assurance Specialist to join our team at Testronic. As a key member of our Localization Quality Assurance department, you will be responsible for ensuring the highest quality translations, tone, style, audio, text, and cultural correctness in our games.**Key...


  • Warszawa, Mazovia, Polska Testronic Pełny etat

    Job Overview:We're looking for a highly skilled Game Quality Assurance Specialist to join our localization team at Testronic. This role requires a strong focus on quality assurance and attention to detail, as well as excellent communication and teamwork skills.About the Job:- As a Game Quality Assurance Specialist, you'll be responsible for reviewing and...


  • Warszawa, Mazovia, Polska Lionbridge Pełny etat

    Lionbridge is looking for a highly skilled Game Quality Assurance Specialist to join our team. As a key member of our team, you will be responsible for ensuring the highest quality of games by testing and evaluating translations, cultural correctness, and overall gaming experience.Job Description:Assess and evaluate game translations for accuracy and...


  • Warszawa, Mazovia, Polska transcosmos (TCIS) Pełny etat

    Job Title: Quality Assurance SpecialistOverview:At transcosmos (TCIS), we are committed to delivering exceptional service quality to our clients. As a key member of our team, the Quality Assurance Specialist will be responsible for verifying the accuracy and effectiveness of our agents' handling of customer interactions. The role requires strong analytical...


  • Warszawa, Mazovia, Polska Michael Page Pełny etat

    Michael Page is a global leader in innovative solutions and advanced technologies across the medical and life sciences.About UsWe are committed to providing exceptional quality standards and fostering a culture of quality awareness across teams. Our mission is to ensure that our clients receive the highest level of service and expertise in the industry.Job...


  • Warszawa, Mazovia, Polska Sii Polska Pełny etat

    Role SummaryWe are seeking a seasoned QA Lead/Test Coordinator to join our team in Poland. As a key member of our Scrum teams, you will be responsible for leading and managing testing activities across our new loyalty platform project.About the RoleIn this critical position, you will oversee test planning and execution, guide integration and automated test...


  • Warszawa, Mazovia, Polska Sii Polska Pełny etat

    Sii Polska's Testing Services Center is dedicated to providing top-notch testing solutions for our clients. As a member of our team, you will have the opportunity to work on challenging projects, collaborate with experienced professionals, and continuously learn and grow.Job Description:Develop and execute comprehensive test plans to ensure software meets...

  • BIM Modelling Expert

    5 godzin temu


    Warszawa, Mazovia, Polska AECOM Pełny etat

    About the JobWe are seeking a skilled BIM Modelling Expert to join our team. As a key member of our infrastructure delivery team, you will be responsible for developing complex BIM models and creating 2D drawings sheets.Key ResponsibilitiesDevelop Building Information Modelling (BIM) models for underground and retaining structures associated with transport...


  • Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

    **Job Description:**Cee Quality Manager, Responsible Person.**Company Overview:**HAYS POLAND Sp. z o.o. is an employment agency that provides solutions for clients seeking top talent.**Job Summary:**We are seeking a highly skilled CEE Quality Manager, Responsible Person to join our team. As the key quality representative in Central and Eastern Europe, you...


  • Warszawa, Mazovia, Polska NCube Pełny etat

    About UsNCube is a world leader in e-commerce and financial services, dedicated to delivering high-quality products to our users. Our team consists of experienced professionals who share a passion for innovation and excellence.We are currently seeking a highly skilled Mobile QA Engineer to join our team. This individual will play a crucial role in ensuring...