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Customer Solutions Agent
4 dni temu
Warszawa, Mazovia, Polska Ryanair - Europe's Favourite Airline Pełny etatCustomer Solutions Agents will handle customer complaints and escalations through a dedicated inbox that will be set up to help escalate more difficult issues from the contact centre into the customer solutions team. This position provides customer service support and resolution of complex problems regarding Ryanair's product or...
Airline Support Specialist
2 tygodni temu
We're looking for a skilled Customer Solutions Agent to join our team at Ryanair. As a Customer Solutions Agent, you'll handle customer complaints and escalate more difficult issues into the customer solutions team.
Main Responsibilities:
- Provide prompt and professional responses to customer inquiries, complaints, and requests.
- Meet and exceed industry standards for customer satisfaction.
- Support customers with complex cases related to flight bookings, changes, cancellations, and other service issues.
- Escalate customer issues with empathy and find solutions.
- Maintain accurate records of customer interactions and transactions.
Essential Requirements:
- Third-level education with excellent English skills and customer service experience.
- A passion for customer service and problem-solving.
- Strong computer navigation skills and PC knowledge.
- Effective communication skills.
- Dependability and attention to detail.
Benefits Package:
- Competitive salary.
- Discounted and unlimited travel.
- Career progression opportunities.
