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Lead Corporate Credit Card Administrator

2 tygodni temu

Kraków, Lesser Poland Ibm Polska Sp. z o.o. Pełny etat
Job Description

As a Lead Corporate Credit Card Administrator at IBM Polska Sp. z o.o., you will be responsible for overseeing the entire credit card administration process.

Key Responsibilities:
  • Process Management:
    • Ensure compliance with company policies and procedures by overseeing the credit card applications and approval process.
    • Perform various business-as-usual processes related to corporate card administration, including monitoring card usage and spending limits to prevent fraud and misuse.
    • Resolve cardholder issues and inquiries in a timely and efficient manner.
    • Actively participate in initiatives driving continuous improvement.
  • Client Communication:
    • Maintain regular communication with clients, addressing their questions and concerns promptly and presenting data and insights in a clear and concise manner.
  • System Administration:
    • Manage the credit card system, including user access and permissions, as well as resolve any issues concerning corporate card usage and fulfill requests directly from cardholders.
  • Data Analysis and Reporting:
    • Analyze credit card data to identify trends, anomalies, and potential issues, preparing regular reports and presentations for clients highlighting key findings and recommendations.
    • Work closely with the bank to resolve any discrepancies or issues related to credit card transactions, processing data in accordance with legal requirements related to personal data protection.
Requirements:
  • Strong Problem-Solving Skills: Ability to analyze complex problems and develop effective solutions.
  • Excellent Communication Skills: Effective communication and interpersonal skills to maintain strong relationships with clients and colleagues.
  • Technical Skills: Proficiency in Microsoft Excel and gSuite tools, as well as ability to learn new systems and technologies quickly.
  • Team Player: Ability to work independently and as part of a team to achieve common goals.
  • Language Skills: Fluent English is essential for effective communication with clients and international partners.
  • Relevant Experience: Relevant experience in a financial or administrative role will be beneficial.
  • Hybrid Work Policy: This position requires a minimum of three days of on-site work per week.
  • Security Requirements: All employees will be required to provide a valid government-issued photo ID, such as a passport or ID, which will be securely stored and used solely for verification purposes.