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Polish and German Speaking Tech Support

1 tydzień temu


Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

Key Job Responsibilities:

We are looking for a skilled Technical Support Specialist to join our team in EMEA. In this role, you will be responsible for providing top-notch technical support to business customers, resolving software-related issues, and collaborating with cross-functional teams to ensure seamless issue resolution.

Your Key Responsibilities:

  1. Act as the primary point of contact for customers, responding to their queries and concerns in a timely and professional manner
  2. Investigate and resolve complex technical issues, working closely with internal stakeholders and external vendors as needed
  3. Develop and implement process improvements to enhance the overall customer experience and support efficiency
  4. Maintain accurate records of customer interactions and issue resolutions, ensuring compliance with relevant policies and procedures
  5. Prioritize tasks effectively, managing multiple projects and deadlines while maintaining high-quality standards

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science or a related field
  • 2-4 years of experience in technical support or a related field
  • Fluency in German and English; proficiency in Polish is highly desirable
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment and prioritize tasks efficiently