Capgemini Collections Specialist

4 dni temu


Kraków, Lesser Poland Capgemini Pełny etat
About Our Team

You will become part of our O2C department, working closely with experienced professionals to deliver excellent results. Our team is dedicated to providing top-notch services to our clients, and we are looking for someone who shares our passion for delivering exceptional outcomes.

Your Key Responsibilities
  • Provide support to the O2C team with daily tasks, including coding and clearing deductions, researching dispute and deductions validity, and reconciling accounts.
  • Negotiate and implement payment solutions with customers, ensuring timely resolution of disputes and deductions.
  • Identify root causes of frequently occurring deductions and disputes, analyzing data to inform solutions.
What You'll Need
  • Fluent knowledge of English and Italian languages (C1 level).
  • At least 6 months of experience in O2C department.
  • Problem-solving skills, good attention to details, very good customer service skills, and client-focus attitude.
  • Good knowledge of Microsoft Excel and SAP.
  • Bachelor degree or student status.


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