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Technical Operations Specialist

3 tygodni temu

Warszawa, Mazovia, Polska Go7 Pełny etat

Company Overview

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We're a team of innovators at GO7, dedicated to revolutionizing the travel technology landscape. Our mission is to empower airlines with cutting-edge solutions that transform their commercial operations.

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Job Summary

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We're seeking an exceptional Technical Operations Specialist to join our Application Support team. As a key member, you'll ensure smooth daily operations and deliver top-notch service to our airline customers.

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Main Responsibilities

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  • Direct Customer Support: Serve as the primary point of contact, handling inquiries, providing guidance, and troubleshooting application-related issues.
  • Application Customization & Maintenance: Implement and adjust application configurations according to client requirements, ensuring optimal system performance and reliability.
  • Operational Oversight: Monitor system operations, manage routine tasks, and ensure continuous stability and performance of all supported applications and services.
  • Coordination with Third-Level Support: Liaise with advanced technical teams and external partners to resolve complex problems, manage service requests, and ensure timely escalation when necessary.
  • Technical Documentation: Develop and maintain clear, comprehensive requirements and specifications for change requests, update user manuals, and prepare release notes.
  • Quality Assurance & Testing: Perform thorough testing of new releases prior to deployment, ensuring high-quality output and smooth transitions for customers.
  • Maintenance & Release Management: Plan and execute maintenance activities, overseeing release cycles to minimize downtime and meet customer expectations.

Candidate Profile

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The ideal candidate brings over two years of experience in second-level application support, preferably with DB/SQL exposure. Experience in the airline industry or a provider of inventory, sales, and reservation solutions within a comparable travel service sector is highly desirable.

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Required Skills & Qualifications

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  • At least 3-4 years of experience in a tech-related company
  • Data-driven, analytical skills and great attention to detail
  • Basic CSS, HTML, and SQL knowledge
  • Ability to train the system online or onsite (travel worldwide with short notice) in front of an audience
  • Experience with SaaS / Web-based applications
  • Professional Fluency in English (written and verbal)
  • Proficiency in an additional language, Ukrainian/Russian - Advantage