Wella Operations US LLC Senior Customer Service Specialist
4 dni temu
About the Role
The purpose of this position is to deliver best-in-class service to Italy and Northern Europe Business Unit through timely, top-quality, efficient, and customer-oriented management of material, customer, and pricing master data.
You will join the Central Data Office Team, who strives to be the center of excellence around data for major business functions. We operate in three main areas: regular data operations, project management, and data governance.
Key Responsibilities:
- Maintain and control material, customer, and pricing master data in SAP ERP as instructed by the local BU and established procedures.
- Prepare data reports and analyses using SAP ERP, MS Excel, and other internal tools.
- Perform root-cause analysis of data quality defects and propose actions to correct the data and prevent recurrence.
- Challenge existing work processes and propose improvements.
About You
We are looking for a professional with at least 1 year of experience in data management, supply chain, finance, customer service, or IT.
Required Skills:
- Practical knowledge of SAP ERP or other data management systems.
- Fluent English and good level of Italian (min. intermediate).
- Ability to conduct data analyses with attention to detail and present conclusions logically.
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