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Head of Customer Solutions and Technical Expertise

2 tygodni temu


Gdańsk, Pomerania, Polska KONE Pełny etat

Job Summary:

Key Objectives
  • Align engineering activities with business objectives.
  • Foster strong relationships with stakeholders across diverse functions.
  • Drive results in a matrix organization with complex navigation.

The ideal candidate possesses excellent communication skills, fluency in English, and strong leadership abilities with a focus on developing team capabilities to meet current and future business demands.

Responsibilities:
  1. Direct the CSE scope of work across the EEM region.
  2. Stay abreast of market and technology trends, adapting solutions and operational methods accordingly.
  3. Develop roadmaps for CSE growth, aligning with business targets and engineering excellence.
  4. Participate in high-priority customer meetings, shaping specifications and gathering insights into customer needs.
  5. Manage costing effectively, applying total costing principles to achieve Front Line target costing.
  6. Maintain adherence to engineering policies, local codes, and standards.
  7. Prioritize safety in all customer solutions.
  8. Represent CSE in KONE product standardization forums.
  9. Cultivate cross-functional collaboration across Front Line, Area, and Global teams.
  10. In cases of relevant legislation, serve as the accountable authority for technical solutions.
  11. Oversight of CSE process performance, implementing improvements as necessary.
  12. Contribute to the enhancement of Customer Solutions Engineering capabilities via the KONE Way framework.
  13. Leverage the KONE Way framework to deploy and realize value from KONE Way processes and local initiatives.
  14. Offer insights on local technical requirements, market trends, and interfaces to SL and KTI engineering.
  15. Suggest offerings and handle product obsolescence as required.
  16. Ensure the CSE team provides profitable and technically sound support for all KONE solutions and products.