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Cloud Support Engineer, AI/ML Solutions

1 tydzień temu


Warszawa, Mazovia, Polska Google Pełny etat
Job Description

We are seeking a highly skilled Technical Solutions Engineer to join our global team.

This role involves working closely with customers to resolve technical issues and provide support for seamless adoption of Google Cloud services.

  • We require a bachelor's degree in Science, Technology, Engineering, or Math (STEM) field or equivalent practical experience.
  • A minimum of 4 years of experience is necessary, with expertise in at least two areas such as Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP.

Responsibilities include:

  1. Troubleshooting technical problems for customers using debugging, networking, system administration, documentation updates, and coding/scripting when required.
  2. Working closely with internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles.
  3. Developing an understanding of Google Cloud product technology and architectures by troubleshooting, reproducing, and determining root causes for customer-reported issues.
  4. Ensuring that tools and processes are in place to efficiently resolve issues and drive the success of Google Cloud.

As a Technical Solutions Engineer, you will work as part of a team providing 24x7 support, including non-standard work hours/shifts, and may involve weekend work.