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Support Operations Team Member

1 tydzień temu

Warszawa, Mazovia, Polska Growe Pełny etat

Growe operates at the forefront of the iGaming and Entertainment industries, merging global brands and harnessing expertise from diverse markets. Our focus is on crafting and deploying innovative entertainment technology platforms and payment solutions, driving business success.

We seek dedicated professionals who are committed to delivering exceptional customer experiences. As a Customer Support Representative, you will play a critical role in providing personalized assistance and resolutions for diverse customer inquiries through various channels.

Your main responsibilities will include:

  1. Providing detailed guidance to customers and going above and beyond to provide accurate information;
  2. Meeting SLA deadlines to resolve customer complaints efficiently;
  3. Working collaboratively with internal teams to accelerate issue resolution;
  4. Escalating complex customer requests to management;

Candidates should have at least 1 year of experience in customer support or call centers, preferably in the iGaming industry. Proficiency in Italian and English is required, as well as knowledge of customer service standards and sales principles.

We value applicants with demonstrated analytical skills, strong communication skills, and problem-solving capabilities. If you embody our core values - teamwork, results-driven approach, and adaptability - we invite you to join our team.