Financial Services Account Senior with German

4 tygodni temu


Poznan, Polska myGwork Pełny etat
About the Role

We are seeking an experienced Financial Services Account Associate Senior with German language skills to join our Client Services team in Poznan. As a key member of our team, you will be responsible for providing exceptional customer service to our clients from Germany and Austria.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Verify customer orders and perform post-processing tasks as needed.
  • Escalate complex issues and manage complaints in accordance with quality standards.
  • Participate in projects to implement company goals and improve processes.
Requirements
  • 1-2 years of experience in finance and customer service.
  • Fluent German language skills (C1 level) and good communication skills in written and spoken English.
  • High degree of accuracy, quality, and service orientation.
  • Independent and team-oriented work style with ability to meet deadlines.
  • Good organizational skills and high resilience.
What We Offer
  • Opportunity to work in an international company with a diverse team.
  • Participation in projects and training sessions to develop soft and technical skills.
  • Option to work fully remotely with necessary equipment provided by the company.
  • Language courses and development opportunities.
  • Unique working atmosphere with team integration meetings and support from experienced employees.


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