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Technical Helpdesk Expert

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Ryanair Ltd. Pełny etat

Ryanair Labs is seeking an IT Global Service Desk Agent to join their team, responsible for delivering exceptional technical support to end-users across the organization.

This is an exciting opportunity to be part of Ryanair's technology brand, Labs, a state-of-the-art digital and IT innovation hub creating Europe's Leading Travel Experience for customers.

The role involves:

  • Supporting users with PC, Network, or Application problems
  • Monitoring all systems, networks, and servers
  • Managing a ticket queue to resolve issues within agreed SLAs
  • Active Directory administration
  • Escalating incidents and service requests as needed
Responsibilities
  • Troubleshooting technical issues
  • Providing first-level support for user incidents
  • Collaborating with the 24/7 team
  • Managing and maintaining accurate documentation

Requirements include:

  • 1-2+ years' experience in desktop support in a busy IT environment
  • Strong troubleshooting skills with PC hardware
  • Knowledge of Active Directory, Exchange, Windows 10/11, Office 365, Citrix, VPN
  • Excellent communication and documentation skills

Benefits include:

  • Staff travel benefits from day one
  • Multisport card
  • Option to participate in trainings and conferences
  • Possibility to meet colleagues in other offices
  • Annual events and social meetings
  • Paid referral system