Business Intelligence Analyst

2 dni temu


Kraków, Lesser Poland TN Poland Pełny etat
Job Overview:

Allvue Systems is a pioneer in the fintech industry, providing innovative software solutions for the Private Capital and Credit markets. We're looking for a talented Business Intelligence Analyst to join our team and help us drive business success. As a Business Intelligence Analyst, you will be responsible for providing expert-level technical support for our BI applications, reporting, databases, and data integration processes. You will work closely with our product and engineering teams to resolve issues and enhance the overall user experience. Your responsibilities will include managing incident handling, collaborating with internal stakeholders, and identifying areas for improvement in BI applications and processes. You will also be responsible for writing and maintaining professional-level internal and customer-facing knowledge articles, as well as adopting a team-oriented attitude and collaborating with colleagues on technical issues, processes, or product improvements. Furthermore, you will need to demonstrate research skills and the ability to progress investigations through written knowledge articles, training videos, and hands-on testing. You will communicate complex problem concepts, steps to replicate, root cause analysis, and resolutions to both technical and non-technical audiences, utilizing exceptional problem-solving and analytical skills. Finally, you will have excellent communication skills, including the ability to interact with senior stakeholders.

Responsibilities:
  • Provide expert-level technical support for BI applications, reporting, databases, and data integration processes.
  • Collaborate closely with product and engineering teams to resolve issues and enhance the overall user experience.
  • Manage incident handling, collaborating with internal stakeholders.
  • Identify areas for improvement in BI applications and processes.


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