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Payment Processing Manager

2 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

TN Poland is a leading Fintech Staffing and Recruitment agency focused on connecting top-tier talent with Fintech companies. We drive their success and growth by understanding the sector's unique challenges and opportunities.

This role is for a Technical Support Manager to lead a team in providing top-notch technical support and service improvement for a leading crypto processing company.

About the Role

The Technical Support Manager will oversee the entire technical support process, from initial contact to ongoing support and service improvement. Responsibilities include:

  • Diagnosing, analyzing, and resolving technical incidents efficiently, escalating when necessary.
  • Overseeing the in-house crypto processing system, proactively identifying and resolving issues.
  • Collaborating with cross-functional teams to enhance operational efficiency and customer satisfaction.
Requirements

The ideal candidate should have:

  • A minimum of 1 year of experience in the crypto industry, with knowledge of blockchain payment processing.
  • Strong analytical and problem-solving skills.
  • Ability to communicate effectively with technical and non-technical stakeholders.
Why Join Us?

We offer a competitive salary and flexible shifts that adjust as the team grows. Join a forward-thinking company in blockchain and fintech and contribute to shaping the future of crypto payments.