AI Systems Optimization Lead

1 tydzień temu


Poznań, Greater Poland GlaxoSmithKline Pełny etat

GSK is a global biopharma company with a mission to unite science, technology, and talent to drive innovation in healthcare. Our goal is to positively impact the health of billions of people worldwide by delivering stronger, more sustainable shareholder returns and creating an organization where people can thrive.

">Key Responsibilities:
  • Develop and implement AI solutions that enhance the People Experience by optimizing help and support provided by our People Services group.
  • Analyze and design processes that enable AI to handle common queries autonomously, freeing up People Services resources for more complex issues.
  • Collaborate with stakeholders to align AI initiatives with business goals and employee needs.
  • Lead training sessions and workshops to equip People Services team members with AI tools and knowledge.
  • Stay current with the latest advancements in AI and machine learning, evaluating their potential application within the People Services context.
Requirements:
  • Proven experience in implementing AI solutions, preferably in operations or customer support environments.
  • Strong understanding of machine learning algorithms, natural language processing, and AI tools.
  • Exceptional analytical and problem-solving skills, with a track record of improving processes and systems through AI.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Familiarity with data privacy regulations and ethical considerations in AI.

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