Service Operations Manager

7 dni temu


Bydgoszcz, Kujawsko-Pomorskie, Polska FRoSTA AG Pełny etat
FRoSTA AG: A Strategic Partner in SCM

We are seeking an experienced professional to lead our Customer Service department. As a key member of our SCM Logistics team, you will be responsible for supervising daily operations, including staff recruitment, training, and mentoring.

Your tasks:

  • Ensure Service Level Agreements and efficiency targets are met through effective leadership and strategic planning.
  • Shape the strategic goals of the Customer Service department, aligning operations with business objectives and driving digitalization initiatives.
  • Develop policies, processes, and standards to enhance customer satisfaction and operational efficiency.
  • Manage customer requests and complaints promptly, maintaining strong relationships to foster business partnerships.
  • Monitor key performance indicators (KPIs) to assess team performance, compiling reports, and identifying areas for improvement.
  • Coordinate with other departments to ensure seamless order processing and delivery.
  • Lead the team in resolving critical issues or escalations, ensuring minimal impact on customer relations.

Your profile: We value your expertise

  • You have professional education in Logistics/Supply Chain or a related subject, or relevant working experience in this area.
  • You have experience in people management and leadership in larger teams.
  • You possess good knowledge of English speaking and writing.
  • You are conceptually strong and have a can-do mentality.
  • You have an independent, structured way of working and strong numerical reasoning skills.
  • You know how to visualize concepts and ideas.

About Us

At FRoSTA AG, we strive to deliver exceptional service and exceed customer expectations. If you share our commitment to excellence and are passionate about driving results, we encourage you to apply for this opportunity.


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