Business Operations Manager, Strategic Insights Lead

2 tygodni temu

Kraków, Lesser Poland Experis Manpower Group Pełny etat

**About Us**

We are Experis Manpower Group, a leading provider of workforce solutions and consulting services.


**Job Description:**

We seek an experienced Business Operations Manager, Strategic Insights Lead to join our team in delivering exceptional business results. The successful candidate will have 10+ years of experience in a large multinational company, with exposure to various aspects of delivery, business, and/or operations.


**Key Responsibilities:

  • Partner with Delivery leaders to provide expertise in operations for the CX Global Center Delivery organization across technologies, including budget management, operational governance, KPI analysis, reporting, and coordination of operations-related activities.
  • Manage, lead, and monitor business analytics to achieve overall delivery, business, and company objectives.
  • Deliver business insights and recommendations leveraging analytics, predictive modeling, observations, and business knowledge.
  • Enable operational improvement through strategic management and analysis of business drivers and practices.
  • Lead and drive change, collaborating on strategic development and management of performance measurements while supporting leadership with operations coordination.
  • Work with regional and global peers to ensure best practices and operational improvement opportunities are applied across different Delivery groups.
  • Help the team grow by sharing expertise, providing mentorship, and leading by example.
  • Represent the team and APJC Centers Delivery in broader contexts, including Global Operations meetings, CX Region forums, and Center Global forums.


**Requirements:

  • 10+ years of experience in a large multinational company, with exposure to various aspects of delivery, business, and/or operations.
  • Ability to work in matrix organizations, prioritize business needs, and influence decision-makers.
  • Excellent written/verbal communication – proficient in English (other languages are a plus).
  • Strong analytical skills to identify trends, interpret data, and communicate insights and recommendations.
  • Experience as a key member in cross-functional teams/projects of high complexity.
  • Understanding of CX/Services organizations, processes, and policies is a strong plus.
  • Knowledge of back-office systems supporting business operations.
  • Proficiency in Excel, PowerPoint, Tableau, Power Apps, Power BI, and other operational tools is a plus.


**What We Offer:

  • MultiSport Plus
  • Group insurance
  • Medicover Premium
  • e-learning platform

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